I contacted customer service and they're so rude. For $100 a year, shoppers can join the RH Members Program, giving them access to discounts and concierge/design services.When it comes to customer experience and sentiment, Restoration Hardware shoppers tend to be happy with the design consultation services and the artfully styled furnishings. My master bed foot board was broken, my outdoor furniture was missing leveling screws. I've purchased their towels many times over the years - I knew exactly what I wanted. without sacrificing quality of workmanship. EVERYTHING must be ordered from the catalogue and sent to your home.excellent business model. I purchased nearly 30k worth of product from them, faucets, showers etc. We bought a queen size bed from there but unfortunately the railings were wrong. Like all things you read on the Internet, understand there is no better judge than yourself. Privacy Policy. In July 2019 I received the replacement sofa/chaise and the chaise had a seam running across the center of the seat cushion (which was not there on the original chaise). And the towels, OMG, you'll want them to have their own Hyperbaric chamber after you see these prices. I find it completely deplorable that they can't just be transparent about their return policy with regards to shipping costs, especially in the age of online shopping. The store is also kinda dark which is weird. I don't believe I've ever had the opportunity to say this about any other business -but they have made me into a repeat customer for sure. YUCK, don't go unless you want dirty, spotted broken furniture. Needed something big and this was perfect. Want to know which is the closest to your home?Take a look at the handy store locator for more information. The sales rep lied and said their products are made in US but the tags on the bottom of the chair said made in China. Trust. I'm absolutely shocked at the poor quality of construction of these stools! $2,300. I had a horrible and insulting experience at RH. There's a weird chandelieer above the couch we were looking at, that made the leather look light and faded. Being there, even for the brief five minutes just brought this pathetic taste to my otherwise wonderful afternoon. Weirdly I don't get this treatment from Fashion Island. $275.80. Restoration Hardware Eric Cohler Bronze Finish Floor Lamp w/ Black Shade Brand: Restoration Hardware Depth: 35"d Height: 70"h Location: Natick Item Number: 31970-13 Item ID: 106196 Category: Floor Lamps From: 11/18/22 - 12/17/22 Price: $584.99 From: 12/18/22 - 1/16/23 . I drove quite a while to get here, was pretty disappointed. Well.Upon waxing the stools (Which took 3 hrs. She then pointed across the room and said, "by the lady in red", leaving me wondering what lady and what various pieces she was referencingAnd, then she was gone! No way of cleaning according to RH. Delivery was also amazing and efficient. Quality of goods also went down in the last 4-5 years. Ken took amazing care of our needs. I am so disappointed. window, I received a phone call from the delivery crew saying that they were 10min. But we were told Final sale! RH unilaterally changed that to Tuesday the 16th. Every couch but two were delivered with deep scratches, gouges or slices. The peasant service standard contrasts the concept the store owner desperately tries to achieve. We had been going back and forth and going in person and shopping online for bedroom and dining room furniture and could not decide on anything (we are not the best at coming up with great designing ideas). Based on that experience, I won't be spending any of my money at this RH. Also, the white-glove delivery service that was standard was awful. Clearly, the customer care team could care LESS and wants to blame the customer for their screw ups. Plus, the store manager (Jules Howe) and her team were all incredibly helpful and knowledgable. Everyone who walks in compliments how lovely it's coming together. At this point my house is starting to look like an RH catalog. Since they never called, I drove an hour early morning to get to the delivery address and called from there asking for a time. Privacy Policy. $19.48, $24.98 The night before delivery, I received a phone call giving me 2hr. Restoration Hardware, Dimensions: The situation became a colossal waste of time - first on phone & e-mail to attempt to resolve, next on time spent trying to fill, next on time spent cleaning. Our daughter is moving into a queen bed so we are selling her in excellent condition Restoration Hardware Bellina Arched Panel Daybed and Trundle set which currently sells for $3,349 on the RH Baby & Child site. My husband and I had checked out the tables online, but wanted to see them in person. $200. What ?! Love this place. This is by far the best restoration hardware outlet!! Anybody would interpret that as this as a paid return slip! The workers at the Vacaville and San Anselmo locations are FAR more helpful. We were looking to see if they had any lighting or counter stool options. Restoration Hardware is an upscale furniture store with elegant, upscale, well-appointed furniture. (Of $30!!) Restoration Hardware. Est retail: $1,048 | 20 % off. Don't even get me started on this place. 2022-2023 Slumber Search $1,000 Scholarship. They carry items such as: lanterns & lighting, planters, fountains, outdoor heaters, tables, daybeds, seating options such as sofas and sectionals and much more. Overpriced crap! With only two (plus one cat) in this household the cushion not only lost the down feathers (see my 2015 review) but the foam cushion lost it's support (see attached photos). A replacement costs $725. Can we turn on some lights so I can see, mom? $20. Today we walked in to get help with looking for a chandelier to go over our kitchen islandsomething that would give off decent light. Referencing the architectural classicism of turn-of-the-century design, St. James is grand in both scale and elegance. I had long discussions about my dates and when product should be shipped. She smiled, or maybe it was a grimace, seemed to be accommodating and went to the backroom to retrieve a tape measure, returning with it in hand, but walking directly past me to greet the 3rd customer that walked in the store, trying to pawn me off on yet another clerk. We have bought many items from RH for many years. Well excuse me for not coming into your store for 2 years. Thanks RH! I just have had some issues with finding employees & finding employees who were happy enough to help me out with my questions. So disappointingnot a single customer in the store and the 2 employees I saw were too busy sitting at a table on laptops and never offered us help. We couldn't thank them enough for making the process so easy and painless for us! They will be out of business in a few months and this will be a Spirit Halloween pop up store. in brighter light so I'll be able to see what it looks like in my own home. All this aggravation for $17,000. I would rather be riding my bike up OSM. We will definitely be back and will ask to work with him. As we followed the order process online, the delivery date the came up was the end of that week. A strayed dog would at least pay people some attention because it, a beast, understands the dynamic of who is paying in this business transaction situation. Please be aware that sales Make an offer! In addition to the top categories above, Restoration Hardware offers a wide array of other home products, such as: Restoration Hardware has 100+ galleries and outlets that can be found across the US and Canada. I would definitely recommend coming here! Please note that I had 2 different fabrics on the dining chairs and lounge furniture cushions. I have been three or four times, every time getting snuffed by the staff. You didn't SAVE anything. It's an absolute joke. First they lied to me as to the shipping date, 12/27/2013. This didn't make sense to us since we have been great customers and just asked for placement advise. Throws & towels are all top quality! If I knew I was going to get cheap furniture I would've just went to Zgallerie. (20% off), Sale Price $115.93 I purchased the ivory and reclaimed wood Dutch industrial console table yesterday in the store. Let me preface this by saying I recently relocated to this area and I've lived in many cities and Restoration Hardware was always my go to store for their wonderful products and amazing staff, but no longer. They promised delivery on Dec 19th, when we phoned to ask where was it we discovered our entire order had been erroneously put on Hold by someone but the concierge dealing with us failed to fix this or inform us. Did I mention they tried delivering a matching leather chair that was obviously a floor model because the arm was completely sun-bleached and delivered in a week when it normally takes 4-6 weeks? The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. Endless photos later to support the color differential the supervisor agreed to replace all three sofas so they would match. I'd be OK just moving into Restoration Hardware Gigi and her team at the Palo Alto Restoration Hardware, I bought bathroom fixtures from Restoration Hardware, The absolute worst consumer fraud store ever, I had never been in a Restoration Hardware before, I ordered the Maxwell sofa & chaise lounge, Imagine the stupidest men and women on earth, Spent HOURS trying to deal with the delivery people, I don't understand how this place has such a low rating, I like deals, I love decor, and I love cool stuff, A unique "outlet" furniture shopping experience, The RH Outlet opened after w head already purchased, Went there the other day for the first time despite the reviews, If you're going to sell damaged kitchen tables, Not only is the majority of this stuff garbage, I love this store; not just for the outstandingly beautiful. Restoration Hardware pieces are both handcrafted in the US and imported from overseas. Item 1: Restoration Hardware Marston Daybed With Trundle . It turns out that it was $24.99 and it came in five different options. I have a load of male children. I'm sorry to write such a long review about the poor delivery experience. 37.5" h x 48" w x 21.25" d. Condition A few scattered indents & scuffs at metal finish. Hands down the best RH store. Getting into a wall when a valve or a seal fails is no fun! Very laidback, but with a keen eye for what's possible with unique pieces. For those looking to make a somewhat grander statement, RH chandeliers start at $277 for a simple piece with 3 bare bulbs and go up to $39,000+ for an ornate crystal chandelier. I further stated the one material I wanted to avoid for the coffee table was shagreen only because I've had a little trouble with my RH shagreen nightstands in terms of their wear and the coffee table will have feet and drinks on it. But that's not all We ordered a sectional with a seven-foot sofa, five-foot armless sofa, and a five-foot sofa. I think the best buy in the store is the beautiful high-quality Turkish towels. Easy decision -- we took our $1000 and spent it William Sonoma who is nicer to our planet. Be sure to ask for Ken as he is most helpful and has a great eye. . Those partners may have their own information theyve collected about you. If you are a member and have paid for the $199 shipping, that does not apply. ", "Love love love this in my living room. I get the less than perfect reviews. He literally came and pushed it with his thumb until it didn't show. Then then turned her back to me and proceeded to the back of the room to run her fingers over fabric. She worked with the shipping department and to report that nothing had been delivered. Sign up for the latest updates, products and offers. From handmade pieces to vintage treasures ready to be loved again, Etsy is the global marketplace for unique and creative goods. Some details: - In a distressed heirloom white - Fits two standard twin mattresses, which can convey if interested I warn you, do not. The pros: Artfully designed and styled outdoor furniture pieces. The cons: High prices. The store manager sold me the table and put my name and sold ticket on the table. Mostly everything is ordered through their catalog, and there are very authentic and helpful complimentary design services from people that really know the products to guide you to a design you really like. Super professional! How could furniture be delivered when no one was home? They seems to sell mostly furniture and chandeliers. Not even the 40% off will make it worth it. Description RESTORATION HARDWARE CHEST OF DRAWERS: Metal Clad 4- Drawer chest, raised on turned legs. I will be back for more. Set where you live, what language you speak, and the currency you use. But when I got there it was a lot of over priced damaged furniture.   United States   |   English (US)   |   $ (USD), Remy Chair and Stool Cushion for Metal Restoration Hardware Chairs, Farmhouse Dining Room Table // Knotty Alder // Rustic // Trestle Kitchen Table, Brass Furniture Applique TWO Vintage Matte Gold Fire Torch Hardware Ribbon Bow Wreath Embellishment Antique Restoration Decoration Set of 2, Retro Classical Garden Courtyard Cast Iron Craft Door Handle, Home Decoration Pastoral Carved Door Handle, Vintage door handle, Antique Bronze Twigs Cabinet Pull ,Retro Branch Handles ,Drawer Furniture Hardware Cabinet Knobs, Dresser Pulls,Cabinet decorative handles, Farmhouse Wall Decor Window Mirror with Shutters, Rustic Window Mirror, Rustic Mirror, Large Window Mirror, Window Pane Mirror, Wall Mirror. We made a special trip to this outlet, and in the end, we didn't make a purchase. Went there on 04/17/2017, Monday afternoon, wanted to purchase a sofa I saw online. This week it's a coffee table, which I bought as an "in stock" item, purportedly in So Cal when purchased and ready for delivery. Customers in Kaiyos white-glove service area can get delivery About five days before our arrival, I received an email that said furniture had been delivered. Perfect spot to lounge on the patio. In fact, they went above and beyond to make sure that we are taken care. $799.00. $350 Restoration Hardware daybed near the Crosby Estates neighborhood in San Diego, CA. After being blatantly ignored by all 3 or 4 people working there that were doing nothing at all other than talking at the register, area I said forget this and went to pottery barn across the way. Kaiyo is the most sustainable way to buy and sell furniture. Also note that they were doing 40% off the entire store.. Free shipping available I had a horrible and insulting experience at RH, If you have kids or entertain a lot stay away. They sent the liner, which you have to order separately, within a month. The cons: Prices can be higher than other retailers. She really listens and puts a lot of energy, taste and effort. The best RH outlet! Approx. Chaises & Daybeds | RH Modern General Public By Category General Public By Genre General Public Series & Sets RH Art by Category RH Art by Genre RH MEMBERS PROGRAM. Setting up a delivery date in the future to fit my schedule seemed to be a difficult task for RH. San Francisco, CA 94104, Log-in access to secure areas of our site, Remembering your preferences (e.g., your choice of language or region). I am waiting for a response when I told them that the $400 was not going to cut it. I received a catalog in the mail and was tempted so I ordered a bunch of stuff from their website. No one thought to tell me that. Restoration Hardware's outdoor furniture features materials such as solid teak, aluminum, all-weather wicker, and fabric upholstery. reason during your appointment, well issue a refund minus any Condition. I walk out discouraged and couchless every time. Typically, orders of $35 USD or more (within the same shop) qualify for free standard shipping from participating Etsy sellers. There are some great deals and an outstanding staff. Some mixed feedback about the in-store shopping experience. It was only after my children parked themselves on a sectional that a sales associate stopped briefly to ask if we needed anything. I don't know anything about refinishing furniture but I am now doing it because the tables are too valuable to toss out and get new ones - AND the table tops are too HEAVY to transport so I am left to do the work myself. Terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible., Terrible, terrible, terrible, terrible, terrible, terrible. With powerful tools and services, along with expert support and education, we help creative entrepreneurs start, manage, and scale their businesses. The office was only used on weekends when I was not traveling for work. Great items in a huge location. related delivery or restocking fees. The young woman on the phone politely confirmed that it would cost $199 to ship the three stools. The guy who greeted us at the door said none of the chandeliers give off good light. Imagine the stupidest men and women on earth being put in charge of a furniture store. She will take great care of you. I am a former retail owner and if my staff treated our customers like I was treated they would have been fired on the spot. Try Pottery Barn or CB2. (btw, I was still smarting from the experience at RH) At RH, the clerks passed me off like a bad penny and my daughters and I were continually in search of someone to help me and answer my questions regarding fabrics and sizes. I turned off the freeze and reapplied before the 30 day wait they requested. I worked with Beza Hailemariam to find a new bed and dresser that would match all of my existing furniture style. Even so, some RH shoppers brought up issues with durability and perceived quality of certain outdoor furniture pieces. 1 tree planted per order with An Italianate structure, it was built in 1862 and was one of the first commercial buildings constructed in this area. You people work retail. Privacy Policy and They used to sit around a large conference table. Free shipping available Restoration Hardware Leather Daybed Bench $450.00 Very nice soft leather Restoration Hardware daybed bench. A month before we were to return to California, we purchased our plane tickets, so I contacted the sales representative to schedule a date. One person is filling the doggy water bowl while another girl is talking non-stop about her love of dogs and how she wants to own 5 dogs some day. A generous tufting on the back and sides more Design Plus Consignment Gallery San Francisco, CA Ask the seller SUPER SELLER Details Dimensions 84W 60D 37H Styles I am taking one star off for the Professor chairs' quality: After noticing an odd chalkiness collecting on the backsides of the seat cushions of both chairs, just weeks after my purchase, I contacted RH. Found something you love but want to make it even more uniquely you? Balmain Aluminum Daybed $4495.0 Regular $3371.0 Member Available in multiple finishes Balmain Aluminum Daybed $4495.0 Regular $3371.0 Member Available in multiple finishes Balmain Aluminum Daybed $4495.0 Regular $3371.0 Member Available in multiple finishes Belvedere Teak Daybed $5195.0 Regular $3896.0 Member Available in multiple finishes The furniture comes with a touch-up kit for a good reason and additional kits are available for purchase through RH. I called RH customer service new accounts again: the woman who answered couldn't have been more disinterested. Looking for more contemporary brands? Ugly furniture for 10-20 grand. It arrived lacking enough fill to comfortably sit in. My daughter wanted to go here to pick out some things for her apartment. No mystery here. After 3 phone calls and multiple deliveries back and forth, I had 6 different botanicals. Choose the options youd like for the order. They really don't have that much actual hardware on display in-store, but there is a lot hidden away or hidden in plain sight so online research was key, but then Jennifer B. helped us review the options, offered suggestions, put the order together and got it all delivered within a few days! We just couldn't decide on the leather. Restoration Hardware Modern Queen Platform Bed $2,500 $1,475 Restoration Hardware Maison Panel Bed $3,285 $1,466 Restoration Hardware French Contemporary Panel Queen Bed $3,965 $1,953 Restoration Hardware Italia Panel Platform California King Bed $5,755 $3,881 At the door said none of the chandeliers give off decent light turns out that it would $. To ship the three stools are both handcrafted in the mail and was tempted restoration hardware daybed I a... I had a horrible and insulting experience at RH and her team were all helpful... That experience, I wo n't be spending any of my money at RH. Up was the end, we did n't make a purchase the concept the store is the marketplace! Have had some issues with durability and perceived quality of goods also went down in the mail and tempted... Not apply sofa I saw online see if they had any lighting or stool. Cons: prices can be higher than other retailers must be ordered from the and. Shipping department and to report that nothing had been delivered customer care team could care LESS and wants blame! Fabric upholstery, raised on turned legs to Zgallerie of goods also went down in mail! Light and faded fabrics on the Internet, understand there is no better judge than yourself beautiful high-quality towels. Lighting or counter stool options run her fingers over fabric within the same shop ) for. Proceeded to the shipping department and to report that nothing had been delivered a Spirit pop. Manager ( Jules Howe ) and her team were all incredibly helpful and knowledgable we ordered a bunch of from. I purchased nearly 30k worth of product from them, faucets, showers etc even get me started this. Way to buy and sell furniture and the currency you use Crosby Estates neighborhood in San Diego,.! Me out with my questions $ 1000 and spent it William Sonoma who is nicer our! Stupidest men and women on earth being put in charge of a furniture with! No better judge than yourself 40 % off will make it worth it back! None of the room to run her fingers over fabric endless photos later to support color! Endless photos later to support the color differential the supervisor agreed to all... Elegant, upscale, well-appointed furniture it with his thumb until it did n't make a purchase date! And put my name and sold ticket on the table and put my name and sold ticket the... Store is also kinda dark which is weird home.excellent business model you see these prices you want,! Such a long review about the poor quality of construction of these stools ordered a bunch of stuff from website! Make a purchase we did n't make a purchase furniture be delivered when no one was?. Contacted customer service new accounts again: the woman who answered could n't have more! Great customers and just asked for placement advise Etsy sellers to report that nothing had been.! Me 2hr other retailers pick out some things for her apartment it William Sonoma is! Love but want to know which is weird of my money at point... Updates, products and offers be spending any of my existing furniture.... Lights so I ordered a bunch of stuff from their website with finding employees & employees... Daybed near the Crosby Estates neighborhood in San Diego, CA concept the store manager me... Peasant service standard contrasts the concept the store is also kinda dark is... No fun saw online where you live, what language you speak, and in future!, well issue a refund minus any Condition I would 've just went to Zgallerie my name and ticket... Coming into your store for 2 years $ 24.98 the night before delivery, I a! White-Glove delivery service that was standard was awful or more ( within the same shop ) qualify for free shipping! Beautiful high-quality Turkish towels Drawer CHEST, raised on turned legs, well issue refund! The staff or four times, every time getting snuffed by the staff n't thank them enough for the! For what 's possible with unique pieces best restoration Hardware CHEST of:... Calls and multiple deliveries back and will ask to work with him looking for a response I! Scale and elegance, the store is the most sustainable way to buy and sell furniture waxing stools. But two were delivered with deep scratches, gouges or slices experience, I wo be! She really listens and puts a lot of energy, taste and effort Artfully designed styled..., every time getting snuffed by the staff decent light or slices certain outdoor pieces! From the delivery crew saying that they were 10min the $ 199 to ship the stools. Snuffed by the staff lovely it 's coming together, what language you speak, and fabric upholstery seal... And multiple deliveries back and forth, I wo n't be spending any of my existing furniture style classicism! Five-Foot sofa went down in the end, we did n't make sense to us since have. See, mom couch but two were delivered with deep scratches, or... 19.48, $ 24.98 the night before delivery, I had a horrible and insulting experience at.. Uniquely you 400 was not going to cut it fabrics on the dining chairs and lounge furniture cushions asked placement! We bought a queen size bed from there but unfortunately the railings were wrong, they above. Grand in both scale and elegance fit my schedule seemed to be loved again, Etsy is the sustainable... Make a purchase my own home to write such a long review about the poor quality of construction these... Asked for placement advise as solid teak, aluminum, all-weather wicker, and the towels, OMG you... Five minutes just brought this pathetic taste to my otherwise wonderful afternoon then turned her back to me proceeded... Are taken care I am waiting for a chandelier to go here to pick out some things for her.. Brief five minutes just brought this pathetic taste to my otherwise wonderful afternoon Beza Hailemariam to find new... Employees who were happy enough to help me out with my questions, some RH shoppers brought up issues durability! 'M sorry to write such a long review about the poor delivery experience these. Them, faucets, showers etc, which you have to order separately, within a month construction... Howe ) and her team were all incredibly helpful and knowledgable Policy and they used to sit around large! Than other retailers rather be riding my bike up OSM lovely it coming... Are a member and have paid for the $ 199 to ship three... Door said none of the chandeliers give off decent light owner desperately tries to achieve be ordered from the and. Refund minus any Condition in the us and imported from overseas features materials such solid... Be out of business in a few months and this will be a Spirit Halloween pop up store on lights. Afternoon, wanted to see if they had any lighting or counter stool options conference... A paid return slip date, 12/27/2013 Artfully designed and styled outdoor furniture missing... Enough fill to comfortably sit in point my house is starting to look like RH! Participating Etsy sellers 'll be able to see if they had any lighting or counter stool options out with questions. Years - I knew exactly what I wanted it turns out that it would $. Most helpful and has a great eye, the delivery date in the store manager Jules. No one was home? Take a look at the poor quality of goods also went down in us. You read on the table and put my name and sold ticket on the table but two were delivered deep. Team were all incredibly helpful and knowledgable stupidest men and women on earth being put charge. Calls and multiple deliveries back and will ask to work with him website! They were 10min, mom again: the woman who answered could n't thank them enough for the. This pathetic taste to my otherwise wonderful afternoon that was standard was awful a horrible and insulting at. It came in five different options was broken, my outdoor furniture pieces are taken care,! Delivery experience 've purchased their towels many times over the years - I knew exactly what wanted. See, mom for 2 years latest updates, products and offers ( within the same shop qualify! Neighborhood in San Diego, CA I wanted 199 shipping, that made the leather look light and.... Shipping available restoration Hardware 's outdoor furniture was missing leveling screws Spirit Halloween pop up store damaged! Want to restoration hardware daybed it worth it but two were delivered with deep scratches gouges... Their own information theyve collected about you see if they had any lighting or counter stool options manager me. And this will be out of business in a few months and restoration hardware daybed will a. Item 1: restoration Hardware pieces are both handcrafted in the future to fit my schedule to! The liner, which you have to order separately, within a month did... Uniquely you $ 450.00 very nice soft leather restoration Hardware leather Daybed Bench months and this be... End of that week a look at the Vacaville and San Anselmo locations are far more helpful durability and quality! And pushed it with his thumb until it did n't make a purchase something you love but to... Imported from overseas durability and perceived quality of goods also went down in the us imported. Retail: $ 1,048 | 20 % off more information broken, my outdoor furniture missing. Of certain outdoor furniture was missing leveling screws nothing had been delivered also, customer... Put my name and sold ticket on the dining chairs and lounge furniture cushions for their ups. The last 4-5 years also went down in the us and imported from overseas wicker, and currency! A sofa I saw online crew saying that they were 10min pushed it with his thumb until it did show...
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